FREQUENTLY ASKED QUESTIONS
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WhatsApp Wholesale is a bulk WhatsApp messaging service that allows businesses to send
customized messages to thousands of customers simultaneously through WhatsApp. It’s an
efficient and effective way to engage your audience, promote products, and drive sales.
Once you sign up for the service, you need to prepay for your message credits, which will then
enable you to send bulk messages.
Simply upload your contact list, craft your message or choose from the pre-made templates and
hit send. Our system will deliver your message to all your selected recipients instantly.
Any business that wants to engage with a large audience can benefit from WhatsApp
Wholesale.
This includes financial institutions, non-financial institutions, e-commerce stores, restaurants,
retail businesses, service providers, event organizers, NGOs, development partners and more.
Whether you’re running a promotional campaign or need to send out important updates,
WhatsApp Wholesale is the ideal tool.
The WhatsApp Business App and WhatsApp Business API serve different needs for businesses:
WhatsApp Business App: This is an app downloaded from app hubs. It is designed for
small businesses that need a simple tool to communicate with their customers. It allows
you to create a business profile, organize chats, and send messages to individual
customers or groups. However, it has limitations on the number of messages you can
send and doesn’t support bulk messaging.
WhatsApp Business API: On the other hand, the API is tailored for medium to large
businesses that require sending messages to huge numbers, automation, scalability, and
integration with their existing systems. It allows you to send messages to a large
number of users at once, making it ideal for bulk messaging campaigns. Unlike the app,
the API can integrate with your CRM, customer support tools, and other business
systems, enabling more personalized and efficient communication at scale.
There is no strict limit on the number of messages you can send; however, the number of
messages you can send will depend on the credits available in your account. You can always
top-up your credits to continue using the service.
Payments can be made through various secure payment methods integrated into our platform.
You can prepay for your message credits using mobile money, credit/debit cards, or direct bank
transfers. Our system is designed to ensure a smooth and secure transaction experience.
Pricing is based on the number of messages you wish to send. You can use our pricing calculator
on the website to estimate the cost based on your specific needs. The more messages you
send, the lower the cost per message.
Absolutely! We love personalization because it works! You can customize each message with
variables like the recipient’s name or other specified details to make your communication more
personal and impactful. This helps in building better engagement with your customers.
Yes, it is legal as long as you comply with relevant regulations, including obtaining consent from
recipients to receive messages from your business. Always ensure your marketing practices
adhere to the rules to avoid penalties.
Yes, our platform provides real-time analytics that lets you track the performance of your
campaigns. You can monitor message delivery rates, open rates, and other key metrics to
measure the effectiveness of your efforts.
We prioritize the security of your data. Our platform uses advanced encryption protocols to
protect your data, and we never share your information with third parties. For more details,
please refer to our Privacy Policy.
If you run out of credits, you won’t be able to send more messages until you top up your
account. We recommend keeping an eye on your credit balance to ensure your campaigns run
smoothly.
Getting started is easy! Simply sign up here (eloquentdigital.ai/signup), choose your plan, and
start sending messages. All in minutes!
If you need assistance, our customer support team is always ready to help. Contact us on +233
53 042 0669 or support@eloquentdigital.ai
You can cancel your subscription at any time.
No we are unable to give refunds. We understand that circumstances can change; however,
due to the nature of our services and the resources allocated for your campaign, we are unable
to offer refunds once a purchase has been made. We encourage you to utilize your purchased
credits fully.
We offer customer support via
Live chat from the website www.eloquentdigital.ai
WhatsApp: +233 53 042 0669
Email: support@eloquentdigital.ai
Phone: +233 53 042 0669
Our support team is always on standby to help you with any issues or questions you might
have. We are dedicated to helping you and want you to get great value for your investment.
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